So, I filled out a survey for a hotel I stayed in last week. The bed was comfortable, the complimentary breakfast filling. The carpet around the entry was EXTREMELY worn, and the shower curtain had that funky smell that you can get if you put something away damp. But the location was convenient and the price was right. So in the survey, I said that my expectations were met — they were — but not exceeded — because they weren’t.
And today I got an email from the customer service rep apologizing for their failure to exceed my expectations. Uh, no problem, really. I would stay there again, given the price and location, although I might ask for a room either higher up or not on the street corner. Am not really sure how to respond to the email, or if I should respond at all, since I said that exact thing in the comment section of the survey.